Returns and Refunds
Cancelling Your Order
You can cancel your order at any point up to the completion and shipment of your order. Please contact us at enter email address and we will confirm cancellation.
Please make sure you include your full name, your order number and a clear declaration that you wish to cancel the order in the e-mail. If your order has already shipped, you can return your purchase to us in accordance with our return policy described in Delivery & Returns.
Internet Cancelation and Refund Policy
In accordance with the distance selling rights 2000, the regulations state that our customers have the unconditional right to cancel orders within 7 working days of delivery without having to give us a reason. Please note: the 7 working days start from the day after you receive your goods.
You may cancel your order before dispatch and receive a full 100% refund. If your goods have been dispatched you may still return the goods for a refund within 7 days from the date the goods were received. The goods must be returned intact and in their original packaging in a re-saleable condition. No refunds will be given for any delivery costs for dispatched items.
For returns you may send the item/items back yourself for a refund, but you must ensure that you insure the goods against damage in transit as we can not be held liable for any damages in transit for returned goods. If however you would like us to arrange the goods to be collected and returned there would be a charge which would be deducted off the refund amount once all the goods have been returned and inspected.
To receive a full refund, with no deductions, you need to return the goods in their original packaging and in good order.
Please note once the items have been dispatched there is a £29.00 cancellation fee if you would like to cancel or change your order
Our carriers offer a collection service.
If you wish to refuse delivery of your order, please contact our office. Please be aware that the cost to You of return/collection will range from £60.00 for mattresses only to £150.00 for a divan bed depending on your postcode address and the size and weight of the item.
Unfortunately, if you cancel an order and We have already dispatched your Goods to you, We will not be able to cancel your Order until it is delivered. In this case, if you return the Goods to Us, you will have to pay the cost of returning the Goods back to Us.
We regret that we cannot accept returns if any items have been part or fully assembled so please ensure you are happy with the goods before you begin assembly. Due to health and hygiene reasons we are not able to accept returns of mattresses, pillows, mattresses protectors and bedding that has been removed from its packaging or opened. For mattresses and pillows please test them in their packaging as once opened will not be able to be returned. There are exclusions to this policy and they cover special size and special order items.
If you would like us to arrange a collection and return please contact us, and we will make arrangements for a convenient day for collection, and once the goods are returned and inspected we will issue a refund less collection charges that will be advised before collection.
Store Cancellation and Refund Policy
Orders placed in store can be cancelled with a full refund if the cancellation is made within 24 hours of placing your order and the goods have not been delivered or collected. After 24 hours the cancellation fee is 20%.
When will I get my money back?
If your goods have been dispatched you can return the goods for a refund within 7 days from the date the goods were received. The goods must be returned intact and in their original packaging in a re-saleable condition. The refund will then be processed and credited back to your account with 28 days. No refunds will be given for any delivery costs (if applicable) for dispatched items.